Maintenance Service Feedback Form

Greenbelt Homes Inc. Maintenance Department strives to provide excellent maintenance and customer service. Please use this form to let us know how we are doing. Your responses will help us continue to improve our operations. Please provide a work order number of the service call for reference purposes. Thank you!

First Name *

Last Name *

Address *

Home Phone

Work Phone

Cell Phone

Preferred Contact Method

Home Phone

Work Phone

Cell Phone

Work Order Reference Number *

This number is found on the yellow work order copy left at your unit.

Rate the timeliness of the telephone response when you first called the Maintenance Department. Was it prompt and efficient?

Rate the customer service of the Maintenance Department employee who answered your telephone call. Was he/she courteous, knowledgeable, helpful, & easy to understand?

Exceeded my expectations

Met my expectations

Needs some improvement

Completely unsatisfactory

Rate the time required to complete the requested service. Was the maintenance issue resolved promptly once reported?

Exceeded my expectations

Met my expectations

Needs some improvement

Completely unsatisfactory

Rate your satisfaction with the quality of work performed Was the issue resolved satisfactorily on the first visit?

Exceeded my expectations

Met my expectations

Needs some improvement

Completely unsatisfactory

Rate the customer service provided by the maintenance employees who performed the actual work. Were they courteous, knowledgeable, helpful, & easy to understand?

Exceeded my expectations

Met my expectations

Needs some improvement

Completely unsatisfactory

Rate the Supervisor and Support Staff involved in your issue.

I would like a Maintenance Supervisor to contact me.

Yes

Comments

Please provide any additional feedback.

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Hours of Operation

(Monday - Thursday)

Maintenance 7:30 a.m. - 5:30 p.m.
Administration Office 8:00 a.m. - 6:00 p.m.

(Friday)

Maintenance 7:30 a.m. - 4:30 p.m.
Administration Office 8:00 a.m. - 5:00 p.m.
Office and Maintenance Dept. are closed every other Friday and holidays.

One Hamilton Place, Greenbelt MD 20770 / (t) (301) 474-4161, (f) (301) 474-4006

Maintenance Service Feedback Form

Town Hall Meeting Highlights, February 4, 2012

Help Us Improve the New Site

Call for Photos

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Hours of Operation

(Monday - Thursday)

(Friday)

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Maintenance Service Feedback Form

Town Hall Meeting Highlights, February 4, 2012

Help Us Improve the New Site

Call for Photos

I Want To...

Hours of Operation

(Monday - Thursday)

(Friday)